Return Policy

If merchandise is not operating according to specifications you might have a defective product which would be covered under the manufacturer's warranty. Defective products can be returned for exchanges only. Other returns are subject to aforementioned restocking and shipping charges. Each manufacturer has its own policies and procedures that must be followed precisely, therefore, the manufacturer must be contacted for instructions. NOTE: distinction must be made between damaged and defective merchandise in order to handle the matter properly and timely.

All items carry a 30 day guarantee (excluding shipping charges). Generally, the minimum charges imposed on all returned items would be shipping charges plus between 10 to 25% of the order total (the 10-25% covers restocking and credit card fees imposed by our bank to us for the transactions). That means you would get your money back, minus the shipping charges that we paid and 10-25%. The fees vary due to different fees charged by different manufacturers and vendors. We will always do our best to pass on the lowest re-stocking fee to the customer.

RETURNS WILL NOT BE ACCEPTED AND CREDITED UNLESS THE BUYER HAS RETAINED AN RMA NUMBER FROM US.

Again, we would like to reiterate, that ALL RETURNED ITEMS MUST BE CLEARED THROUGH OUR COMPANY! Sending back an item without an RMA # will NOT be issued any credit/refund.

If you cancel your order after your item(s) has left our warehouse, you will be responsible for all shipping and restocking charges. (NOTE** Tracking numbers are not always available immediately at the time of shipment).

Items returned after 30 days will NOT be accepted.

ALL RETURNED ITEMS MUST BE CLEARED THROUGH OUR COMPANY! Sending back an item without an RMA # will NOT be issued any credit/refund. Unsubstantiated charge-backs on credit cards purchases, may incurr additional bank processing fees.

1) Products that are determined to be defective from the manufaturer must be in original factory carton with all original packing materials to be exchanged.

2) ALL miscellaneous materials, such as manuals, accessories, cables, must be included. If any of these items are missing, we will bill you accordingly.

3) All returns MUST be shipped freight prepaid. Products received freight collect, without a RMA number, not approved for returns, or not meeting our criteria will be refused.