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Shipping And Returns
ANY UNITS PURCHASED AFTER AUGUST 15th MAY NOT BE RETURNED FOR A REFUND, EXCHANGES ONLY! To receive a refund or exchange before August 15th, your product must be returned no later than 10 days after delivery. Call our customer service staff to receive an RA# (Return Authorization Number) which must be written on the carton. The product you return must be received and verified to be in new condition or like new.
You must pay the shipping charges back to us.
To have a warranty repair done,call our customer service staff to receive an RA# (Return Authorization Number) . This # must be written on the carton. There are no shipping or labor charges if a warranty repair is required within 30 days of purchase. Beyond 30 days,the customer must pay shipping and labor charges.
ALL RETURNED ITEMS MUST BE CLEARED THROUGH OUR COMPANY!
Sending back an item without an RMA # will NOT be issued any credit/refund. Unsubstantiated charge-backs on credit cards purchases, may incurr additional bank processing fees.
1) Products that are determined to be defective from the manufaturer must be in original factory carton with all original packing materials to be exchanged.
2) ALL miscellaneous materials, such as manuals, accessories, cables, must be included. If any of these items are missing, we will bill you accordingly.
3) All returns MUST be shipped freight prepaid. Products received freight collect, without a RMA number, not approved for returns, or not meeting our criteria will be refused.